Privacy Policy
Last updated: 25 July 2026
This Privacy Policy explains how VICTORIAN LOGISTICS PTY LTD collects, uses and protects personal information submitted through this website.
We may collect contact details, enquiry information, contract or invoice information, delivery details, communication records, and technical information required to operate and secure the website.
We use this information to respond to enquiries, prepare sale documentation, arrange support, improve the website, protect against misuse, and comply with business or legal obligations.
We do not sell personal information. Information may be shared only where required to provide services, operate systems, process documentation, protect the business, or comply with applicable law.
You may contact us to request access to, or correction of, personal information we hold about you.
Contact details
| Legal entity | VICTORIAN LOGISTICS PTY LTD |
|---|---|
| Website name | victorian-logistics.com.au |
| ABN | 14 664 506 478 |
| ACN | 664 506 478 |
| sales@victorian-logistics.com.au | |
| Phone | +61 3 9072 4446 |
| Address | 200 Browns Rd, Noble Park North VIC 3174 |
| Website address | https://victorian-logistics.com.au |
Live Chat and AI-assisted support
When you use Live Chat, we collect the information you provide and technical or session information needed to operate and secure the service, such as IP address, browser or device information, timezone, referring page and campaign attribution.
Our team may use AI-assisted tools, including third-party service providers, to help prepare suggested replies and identify the stage of an enquiry. AI does not automatically send messages, accept Sale Contracts, issue payment documents, confirm payments or make decisions that significantly affect you; authorised staff remain responsible for transaction actions.
We minimise information sent to AI services and redact direct identifiers and payment or security details where they are not required. AI service providers may process information outside Australia, including in the United States.
Please do not send passwords, banking login details, PINs, one-time passcodes or full payment card details through Live Chat.
Where the Privacy Act 1988 (Cth) applies, we handle personal information in accordance with applicable Australian privacy law.
Customer Vehicle Status
When you submit a Sale Contract request, our website uses a secure first-party browser cookie, retained for up to 180 days, to recognise the requesting browser for optional personalised contract progress and private vehicle banners, including while public displays are turned off. The IP address and general browser information recorded with a contract may also be checked as supporting security signals, but an IP address alone is never used to identify a buyer for this feature.
The personalised progress indicator is optional and may be disabled by our team. Clearing your browser cookies may remove the personalised indicator without changing the actual status of a Sale Contract.